RETURN POLICY
The Third State (we, us, our) is committed to providing high-quality vaporisation devices and accessories. This Returns Policy explains when and how products may be returned.
This policy applies in addition to your rights under the New Zealand Consumer Guarantees Act 1993 (CGA).
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1. Introduction
1.1 Overview
This Returns Policy sets out the circumstances under which we accept returns and how return requests are handled. If you have any questions about this policy, please contact us using the details in the Contact section below.
1.2 Application of this policy
This policy applies to all purchases made through www.thethirdstate.co.nz. By placing an order with us, you acknowledge that you have read and understood this policy.
1.3 Updates to this policy
We may update this Returns Policy from time to time by publishing a revised version on our website. The updated version will take effect from the date it is published.
2. Change of Mind
2.1 No change of mind returns
Due to the nature of the products we sell, including hygiene, safety, and regulatory requirements, we do not accept returns for change of mind, including for unused or unopened items.
This includes, but is not limited to:
Incorrect product selection
Unwanted gifts
Personal preference
Items no longer required
We recommend carefully reviewing product descriptions and contacting us prior to purchase if you require assistance selecting the correct item.
3. Faulty, Damaged, or Incorrect Products
3.1 Your rights
Under the Consumer Guarantees Act, you are entitled to a remedy if a product you purchase from us is faulty, damaged, or not as described.
Depending on the circumstances, you may be entitled to:
A repair
A replacement
Or a refund
The appropriate remedy will be determined in accordance with the Consumer Guarantees Act.
3.2 How to request a return
If you believe your product is faulty, damaged, or incorrect, please contact us as soon as reasonably possible and provide:
Your order number
A description of the issue
Photographs or video evidence where relevant
We will review your claim and provide instructions for the return if applicable.
4. Manufacturer Warranty
4.1 Warranty support
All vaporisers sold by The Third State are genuine products supplied through authorised distributors and are covered by the manufacturer’s warranty.
We act as your local point of contact and will assist you with warranty claims.
4.2 Warranty exclusions
Manufacturer warranties generally do not cover:
Accidental or physical damage
Water or liquid damage
Improper use or modification
Normal wear and tear
Warranty assessment and approval are handled by the manufacturer.
5. Contact Us
5.1 How to contact us
If you have any questions about this Returns Policy or need to make a claim, please contact us at:
Address:
The Third State, a subsidiary of Allu Therapeutics Pty Ltd
Bondi, Sydney, NSW 2026, Australia
Email:
info@thethirdstate.co.nz
